Refund policy

Effective Date: [Insert Date]

1. General

AWW Office & Industrial Solutions (“we,” “us,” “our”) supplies industrial, office, janitorial, and facility-related products primarily for business and commercial use. Due to the nature of these products, returns are subject to the conditions outlined below.

2. Eligibility for Returns

Returns may be accepted under the following conditions:

  • The item was received damaged, defective, or incorrect

  • The return request is submitted within 30 calendar days of delivery

  • The item is unused, unopened, and in its original manufacturer packaging

  • Proof of purchase is provided

Items that have been opened, used, installed, modified, or special-ordered may not be eligible for return.

3. Non-Returnable Items

The following items are final sale and non-returnable, unless required by law:

  • Chemicals, cleaners, solvents, and hazardous materials

  • Adhesives, sealants, epoxies, and similar products

  • Custom-sourced or special-order items

  • Clearance or discontinued products

  • Items marked as “Final Sale” or “Quote-Only – Non-Returnable”

4. Return Authorization

All returns require prior written authorization.
Unauthorized returns will not be accepted.

To request a return, contact us at:

5. Refunds

Approved refunds, where applicable, will be issued to the original method of payment or as a store credit, at our discretion.
Shipping charges, expedited delivery fees, and same-day delivery fees are non-refundable.

Refund processing times may vary depending on product type and supplier terms.

6. Restocking Fees

Approved returns may be subject to a restocking fee of up to 25%, depending on the product and supplier policies